Cookie Notice | Enhance Your Experience Today

Zolteria Cookie Notice

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Last Updated – 29 April 2026

Introduction

This Cookie Policy (“Cookie Policy” and “This Policy”) explains how Zolteria, wholly owned by Information Governance Services Ltd ("we", "our" or “us”), uses cookies and similar technologies when you rely on our services by using our platform or when you browse our website. It sets out what these technologies are, why we use them and the options you have, to control their use.  

What are cookies?  

If you are using our platform or website, we will collect cookies from your device which helps us to distinguish you from other users. Cookies are small file of letters and numbers that are stored on your browser or the hard drive of your computer, phone, tablet or any other device when you visit our website and platform. These are widely used to help your browser navigate through a website, make the website work more efficiently, or provide information to us to improve your online experience.  

How do we use cookies?

We use cookies, or similar technologies that may develop over time, to collect, use, and share information:

When you sign to your account on the Zolteria platform to use our services; and

When you browse our website.

Cookies and similar technology enable us to capture and compile statistical information about how you use our platform and interact with us online, including information relating to the number of visits, IP addresses, source browser, operating system and device types, and request by country. In doing so, cookies may collect personal information about you.

There are different categories of cookies that have different purposes, as explained below:

  
      Category
      Why we use them
      Legal basis
    
      Strictly Necessary
      Strictly necessary cookies are required for the operation of our website and platform. They enable core features such as security, network management, and accessibility. The website and platform will not be able to perform properly without the use of necessary cookies. You can switch off these cookies in your browser settings or block them, but you may then not be able to access all or parts of our website.
      Legitimate interest – UK GDPR Art 6 (1) (f); Privacy and Electronic Communications Regulations 2003
    
      Functional
      Functional cookies enhance user experience by remembering preferences and settings, such as language choices or login details. Although they are not strictly necessary for the website to operate, enabling them makes the user experience more efficient.
      Legitimate interest – UK GDPR Art 6(1) (f); Privacy and Electronic Communications Regulations 2003, as amended by Data (Use and Access) Act 2025
    
      Analytics or Statistical
      Analytics cookies allow us to recognise and count the number of visitors to our website and see how the visitors move around. They help us understand how visitors use the website so we can improve its performance and content.
      Legitimate interest – UK GDPR Art 6(1) (f); Privacy and Electronic Communications Regulations 2003, as amended by Data (Use and Access) Act 2025
    
      Advertising
      These cookies record your visit to our website, the pages that you have visited and the links that you have clicked. By collecting this information, we will be able to ensure that the advertising on our website is more relevant to your interest. They allow us and our advertising partners to measure ad performance and show relevant advertisements.
      Consent – UK GDPR Art 6 (1) (a); Privacy and Electronic Communications Regulations 2003

Category	Why we use them	Legal basis
Strictly Necessary	Strictly necessary cookies are required for the operation of our website and platform. They enable core features such as security, network management, and accessibility. The website and platform will not be able to perform properly without the use of necessary cookies. You can switch off these cookies in your browser settings or block them, but you may then not be able to access all or parts of our website.	Legitimate interest – UK GDPR Art 6 (1) (f); Privacy and Electronic Communications Regulations 2003
Functional	Functional cookies enhance user experience by remembering preferences and settings, such as language choices or login details. Although they are not strictly necessary for the website to operate, enabling them makes the user experience more efficient.	Legitimate interest – UK GDPR Art 6(1) (f); Privacy and Electronic Communications Regulations 2003, as amended by Data (Use and Access) Act 2025
Analytics or Statistical	Analytics cookies allow us to recognise and count the number of visitors to our website and see how the visitors move around. They help us understand how visitors use the website so we can improve its performance and content.	Legitimate interest – UK GDPR Art 6(1) (f); Privacy and Electronic Communications Regulations 2003, as amended by Data (Use and Access) Act 2025
Advertising	These cookies record your visit to our website, the pages that you have visited and the links that you have clicked. By collecting this information, we will be able to ensure that the advertising on our website is more relevant to your interest. They allow us and our advertising partners to measure ad performance and show relevant advertisements.	Consent – UK GDPR Art 6 (1) (a); Privacy and Electronic Communications Regulations 2003

Cookies and trackers we use in our platform:

The following cookies are required for the operation of our platform. The platform will not be able to perform properly without the use of these cookies.

  
      Cookie Name
      First or Third-Party
      Category
      Description
    

  
      __clerk_db_jwt
      Third party (Clerk)
      Strictly Necessary
      Authentication and session management – to sync the session between the development instance domain and account portal domain.
    

      __session
      Third party (Clerk)
      Strictly Necessary
      Authentication and session management – to validate requests in application.
    

      __client_uat
      Third party (Clerk)
      Strictly Necessary
      Authentication and session management – to check if the user session is still valid.
    

      __clerk_synced
      Third party (Clerk)
      Strictly Necessary
      Authentication and session management – to track whether a user's authentication state is synchronised across different domains or subdomains.
    

      __stripe_mid
      Third party (Stripe)
      Strictly Necessary
      To recognise users across different sessions for fraud prevention in payment functionality.
    

      __stripe_sid
      Third party (Stripe)
      Strictly Necessary
      To recognise users in a single session for fraud prevention in payment functionality.
    

Cookie Name	First or Third-Party	Category	Description
__clerk_db_jwt	Third party (Clerk)	Strictly Necessary	Authentication and session management – to sync the session between the development instance domain and account portal domain.
__session	Third party (Clerk)	Strictly Necessary	Authentication and session management – to validate requests in application.
__client_uat	Third party (Clerk)	Strictly Necessary	Authentication and session management – to check if the user session is still valid.
__clerk_synced	Third party (Clerk)	Strictly Necessary	Authentication and session management – to track whether a user's authentication state is synchronised across different domains or subdomains.
__stripe_mid	Third party (Stripe)	Strictly Necessary	To recognise users across different sessions for fraud prevention in payment functionality.
__stripe_sid	Third party (Stripe)	Strictly Necessary	To recognise users in a single session for fraud prevention in payment functionality.

Besides the necessary cookies listed above, our platform also uses a tracker called localStorage to remember the last-visited company (for Organisation Member accounts) and to dismiss the identification verification banner for Public Member accounts who already have verified their identity in the platform. This is not a cookie, but a web storage tracker placed in your browser, and it is necessary for the proper functioning of our platform.

Cookies we use in our website:

You can find more information about the cookies we use in our website (zolteria.com) and the purposes for which we use them in the table below:

Please note that third-party links on our website may also use cookies; you may receive these cookies by clicking on the link to the third-party website. We do not control the collection or use of information by these third parties, and these are not subject to this Cookie Policy. You can deactivate the use of third-party advertising cookies by visiting the relevant third-party page to manage the use of these types of cookies.

How can you manage your cookie preferences?

You can withdraw or change your consent for advertising cookies by declining the pop-up when you first visit our website or at any time by clicking the “Cookie Settings” link in the website footer. We do not rely on your consent to place functional and analytics cookies, because we do not use them for any other purposes beyond remembering user settings and collect information for statistical purposes about how our services are used.

For cookies that are not based on your consent, you can still disable them by changing your internet browser settings, but please be aware this may affect the functionality of our platform and website. It may also be possible to configure your browser settings to enable acceptance of specific cookies or to notify you each time a new cookie is about to be stored on your computer or any other device, enabling you to decide whether to accept or reject the cookie. The ‘Help’ function within your browser should tell you how. To learn more about cookies, including information on what cookies have been set up on your computer and how cookies can be managed and deleted, visit www.allaboutcookies.org.  

We will not collect any analytical or advertising cookies from you without obtaining your consent to collect first. 

For cookies that process personal data, you may have the right to access, rectify, erase, or restrict the processing of your data. Please see our Privacy Notice for more details.

How do we update this policy?

We may change or update portions of this Cookie Policy to reflect changes in our practices and/or applicable laws and regulations. Please check this Cookie Policy from time to time so you are aware of any changes or updates to the Cookie Policy, which may be indicated by a change in the ‘last updated’ date noted at the beginning of this Cookie Policy. 

If we make material changes, we will notify you via the website’s cookie banner or other appropriate means.  

How can you contact us?

If you would like to contact us in respect of any element of this Cookie Policy, or where you wish to raise a complaint or grievance, you can do so using the contact details provided below:

Address:

Furlong House

10A Chandos Street

London

W1G 9DQ

United Kingdom

Phone number: 0208 106 7936

E-mail:info@informationgovernanceservices.com

  
      Cookie Name
      First or Third-Party
      Category
      Description
    

  
      crumb
      Third party (Squarespace)
      Strictly Necessary
      To prevent cross-site request forgery (CSRF).
    

      ss_marketingCookiesAllowed
      Third party (Squarespace)
      Functional
      Consent management cookie – only enabled if the visitor enables consent to optional cookies.
    

      ss_performanceCookiesAllowed
      Third party (Squarespace)
      Functional
      Consent management cookie – only enabled if the visitor enables consent to optional cookies.
    

      ss_cvr
      Third party (Squarespace)
      Analytics
      To identify unique visitors and track a visitor's sessions on the site.
    

      ss_cvt
      Third party (Squarespace)
      Analytics
      To identify unique visitors and track a visitor's sessions on the site.
    